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Privacy Policy

Last updated: October 2026


1. Purpose

This Privacy Policy explains how Zero Second CSC ("Zero Second", "we", "us") collects, uses, stores and protects personal data of visitors to www.zerosecond.ae and of people who contact us through the website.

We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where it applies, the EU General Data Protection Regulation (GDPR).


2. Scope

This Policy applies to:

  • visitors to our website,

  • users of our contact forms,

  • users who subscribe to our blog or newsletter,

  • people who contact us electronically,

  • all users of services offered through the website.


3. Personal Data We Collect

Depending on how you use the website, we may process the following data, either provided by you or collected automatically:

  • name and surname,

  • email address,

  • company information,

  • phone number (only if you choose to share it),

  • IP address,

  • browser and device information,

  • operating system information,

  • cookie data,

  • traffic and usage records (log records),

  • any other information you send us through contact forms.


4. Purposes and Legal Bases of Processing

We process personal data for the following purposes:

  • evaluating and responding to your requests (to take steps at your request before entering into a contract, or our legitimate interests),

  • managing our communication with you (legitimate interests),

  • sending our blog and newsletter, if you have subscribed (your consent, which you can withdraw at any time),

  • ensuring information security and the security of the website (legitimate interests),

  • improving the website and the quality of our services (legitimate interests or, for analytics cookies, your consent),

  • providing technical support (performance of a contract or legitimate interests),

  • complying with legal obligations and requests from competent authorities (legal obligation).


5. Cookies

We use cookies to operate the website securely, to remember your preferences and, with your consent, to understand how the website is used. Non-essential cookies are only used after you give consent through our cookie banner. For details, please see our Cookie Policy.


6. Sharing of Personal Data

We do not sell personal data. We may share personal data only with service providers that support the operation of our website and communications (such as website hosting, email delivery and analytics providers), with group companies where needed to respond to your request, and with competent authorities where required by law. These parties may process data only on our instructions and under appropriate confidentiality and security obligations.


7. International Transfers

Some of our service providers may process personal data outside the United Arab Emirates. Where personal data is transferred internationally, we take steps to ensure an adequate level of protection, as required by the PDPL and, where applicable, the GDPR (for example, through appropriate contractual safeguards).


8. Retention

We keep personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable law. When data is no longer needed, it is deleted or anonymised.


9. Information Security

We apply appropriate technical and organisational measures, in line with current technology, to protect personal data against unlawful processing, unauthorised access, loss and alteration. These include:

  • access control mechanisms,

  • authentication and authorisation processes,

  • firewall and network security controls,

  • protection against malicious software,

  • logging mechanisms,

  • regular backup processes,

  • up-to-date security software.


10. Your Rights

Subject to applicable law, you have the right to:

  • be informed about how your personal data is processed,

  • access your personal data and receive a copy,

  • request correction of inaccurate or incomplete data,

  • request erasure of your data,

  • request restriction of processing,

  • object to processing based on legitimate interests or used for direct marketing,

  • request data portability,

  • withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal,

  • lodge a complaint with the competent data protection authority.

To exercise your rights, please contact us at info@zerosecond.ae. We will respond within the time limits set by applicable law.


11. Third-Party Websites

Our website may contain links to third-party websites, such as those of our technology partners. We are not responsible for the content or privacy practices of those websites, and we recommend that you review their privacy policies.


12. Changes to This Policy

We may update this Privacy Policy to reflect changes in legislation, technical requirements or our website activities. The updated version takes effect when it is published on this page.


Contact

Zero Second CSC

Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates

Email: info@zerosecond.ae

Website: www.zerosecond.ae

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